Privacy Policy

Effective 08/1/15

QOL Medical, LLC (“QOL Medical”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of personal information we receive when you visit and use any of our websites (“Site”) managed (or operated) by QOL Medical, LLC. The Privacy Policy applies only to information that you provide to us through the Site. By using the Site, you give your consent to the collection, use, and disclosure of the information that you provide to the Site or that is obtained by QOL Medical through your use of the Site as further described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site. This Privacy Policy may be changed or updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site. You are advised to consult this Privacy Policy regularly for any changes.

Information Collection

In the course of using some portions of the Site, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you and administer your use of the Site and our services (“Personal Information”). Personal Information may include, but is not limited to, your name, phone number, email address, and home and business postal addresses. Personal Information shall also include information you provide in completing any forms provided on this Site; however, information provided on certain of those forms (such as enrollment forms or patient assistance applications) are subject to additional or different privacy policies, as set forth in such forms. We also collect information you voluntarily provide to us through responses to functions, surveys, questionnaires, feedback, and similar activities on the Site. We may also ask you to provide your email address or other additional information to obtain services or information or to resolve complaints or concerns.


When you use any part of the Site, our servers automatically use and record information that your browser sends whenever you visit a website or online service (“Log Data”). This Log Data may include, but is not limited to, your computer’s Internet Protocol (or “IP”) address, domain name, browser type, pixel-tags (or “web beacons”), the web page you were visiting before you came to the Site, information you search for on the Site, and similar web functions and technologies. Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard drive for record-keeping purposes. We may use “persistent cookies” to save your username and login password for future logins to the Site. We also may use “session ID cookies” to enable certain features of the Site, to better understand how you interact with the Site, and to monitor web traffic routing on the Site and aggregate usage of the Site. Although cookies do not normally contain personally identifiable information, if you voluntarily provide us information about yourself, we may associate your information with cookies or other tracking information we maintain or place on your computer’s hard drive along with our cookies. Using cookies and associating this information can allow us to offer increased functionality and personalization to you as a user of this Site. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Site. The “help” functions on your web browser should inform you regarding how to prevent your browser from accepting cookies if you choose to block this functionality.


Third party advertisers on the Site may also place or read cookies on your computer’s browser, which permit them to collect information about users who view or interact with their advertisements. The collection and use of such information are subject to such third party’s privacy policy.


We may augment our existing user information with publicly available information or legally obtained information from third parties from time to time. Some of this information may be Personal Information. We do this to better target our information offerings and promotional efforts and to provide pertinent offers, which we think our users would be interested in. We may also collect information about physicians or other healthcare professionals who register on our websites from other sources in order to verify their licensure status and identity. In some cases, we ask customers for information after they register, such as credit card or other financial information.

Mobile Computing

We have designed our Site to be compatible with and to be used on mobile computing devices. Mobile versions of our Site may require you to log in with a user account. We may collect information relating to your use of the mobile version of the Site associated with your user account. Our Site and online resources may also allow you to download an application or other tool for your mobile device. Some of these tools may store information on your mobile device. These tools may transmit Personal Information to us to allow you to access your user account and to allow us to track your use. Some of these tools may allow you to email reports and other information. We may use the information transmitted to us to enhance these tools, improve Site quality, to develop new tools, or for other purposes as described in this Privacy Policy or elsewhere on our Site.

Social Media

Social media resources are interactive tools that allow you to share information with others and include, but are not limited to, social networks, discussion boards, bulletin boards, blogs, wikis, and referral functions to share website content and tools. We may collect Personal Information from you to allow you to use certain online social media resources that we may offer in order that you may post or share information with others. When using social media, you should take care about what Personal Information you choose to share.

How We Use Personal Information

Personal Information is used for the following purposes: (i) to provide and improve the Site, features, and content, (ii) to administer your use of the Site, (iii) to enable users to enjoy and easily navigate the Site, (iv) to better understand your needs and interests, (v) to fulfill requests you may make, (vi) to personalize your experience, (vii) to provide service announcements, (viii) to better serve those users of this Site who can benefit from our products, and (ix) to provide you with further information and offers from us or third parties that we believe you may find useful or interesting, including newsletters, marketing, or promotional materials, and other information on QOL Medical-related products and services. If you decide at any time that you no longer wish to receive such communications, please follow the unsubscribe instructions provided in any of the communications.


We use information we obtain by technical means (such as the automatic recording performed by our servers or through the use of cookies and pixel tags) for the above purposes and in order to monitor and analyze use of the Site and for the technical administration of the Site; to increase the functionality and user-friendliness of the Site; to better tailor both to your needs; to generate and derive useful data and information concerning the interests, characteristics, and website use behavior of our users; and to verify that visitors and users to and of the Site meet the criteria required to process their requests.


Unless you request that we delete the information collected by contacting us at the email address listed below, Personal Information will be stored as long as the information is required to fulfill QOL Medical’s legitimate business needs or for the purposes for which the information was collected.


Information Sharing and Disclosure

Aggregate Information and Non-Identifying Information
We may share aggregated information that includes non-identifying information and Log Data with third parties for industry analysis, demographic profiling, and to deliver targeted advertising about other products and services. Any aggregated information shared in these contexts will not contain your Personal Information. We gather aggregate data about visitors to the Site for product and service development and improvement activities and market analysis. We may disclose aggregated information, as well as certain of your Personal Information, to our affiliates that agree to treat it in accordance with this Privacy Policy.

Service Providers

We may employ third party companies and individuals to facilitate the Site, to provide the Site on our behalf, and to perform services related to administration of the Site (including, without limitation, maintenance, hosting and data center management services, web analytics, and administration). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws and Law Enforcement

QOL Medical cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to governmental inquiries, claims, and legal process (including but not limited to subpoenas); to protect the property and rights of QOL Medical or a third party; to protect the safety of the public or any person; or to prevent or stop any activity we may consider to be or to pose a risk of being, illegal, unethical, inappropriate, or legally actionable.

Business Transfers

QOL Medical may sell, transfer, or otherwise share some or all of its products or other assets, including your Personal Information, in connection with a merger, acquisition, reorganization, or sale of products or other assets, or in the event of bankruptcy.

Links to Other Sites

The Site may contain links to other websites. If you choose to visit an advertiser by “clicking on” a banner ad or other type of advertisement or clicking on another third-party link, you will be directed to that third party’s website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement of such third party or its products or privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, or they may collect data or solicit Personal Information from you. Other websites and services follow different rules regarding the use or disclosure of the Personal Information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Our Policy Toward Children

QOL Medical does not knowingly collect personally identifiable information from children under 13 years old. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [email protected]. If we become aware that a child under 13 years old has provided us with Personal Information, we will delete such information from our files.


QOL Medical is concerned with safeguarding your information. We employ administrative, managerial, physical, and electronic measures designed to safeguard and help protect your information from unauthorized access. You should note, however, that no Internet transmission is 100% secure or error-free. Email sent to or from this Site may not be completely secure and you should take care as to what information you send us through email. You should also safeguard your passwords, ID numbers, and other access features connected to our Site. In the event of a security breach, we will use commercially reasonable efforts to notify you (using the contact information you supplied us) as required by applicable law and to identify the Personal Information that was accessed or disclosed.

International Transfer

Your information may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to QOL Medical, please be advised that we transfer Personal Information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


Identity theft and the practice currently known as “phishing” are of great concern to QOL Medical. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited email or telephone communication. For more information about phishing, visit the United States Federal Trade Commission’s website.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at [email protected].